Terms of service
Last updated: 2026-07-22
1. Responsible entity
The service is operated by Jesús Alejandro Pérez Andrade, an individual conducting business activities, as the operational and tax manager of payments associated with Xovi.
If in the future the individual or entity operating Xovi or managing payments associated with the service changes, we will update these terms on this same page. When the change is relevant to users, we will inform them through the available contact channels or through a visible notice on the site.
2. Nature of the service
Xovi, operated under the AxoloDAO brand, is a digital subscription service for observing and studying the axolotls housed at BioMuseo Xolotlcalli. For a fixed monthly or annual fee, the subscriber gains access to the Xovi application: multi-camera live streaming, clip submission and review, a behaviour catalogue, and water-quality data, according to the selected plan and the technical availability of the platform.
The subscription fee covers the operation of the service, including digital infrastructure, live streaming, and the monitoring and operational coordination that make the contracted access possible.
Payment of the subscription does not constitute a tax-deductible donation or the legal adoption of a specific specimen.
3. Subscriptions
- Subscriptions may be monthly or annual, depending on the plan selected by the user.
- Monthly subscriptions renew automatically at the end of each period, unless previously cancelled through the Stripe payment portal or through the channels enabled by Xovi.
- Prices are shown in Mexican pesos (MXN) and include applicable taxes when applicable.
- You may cancel your subscription at any time. Cancellation prevents future charges, but it does not always imply an automatic refund of charges already processed.
- To learn about the applicable cases, windows, and conditions for refunds, please consult the Refund policy.
4. Payments and invoicing
Subscription payments are processed through Stripe, using the payment methods available on the platform. When a refund is applicable, it will be issued to the original payment method, in accordance with the Refund policy.
Tax receipts or CFDI may be issued when applicable, provided that the user supplies the necessary tax information correctly and in a timely manner.
5. Access to the service and availability
Xovi offers access to live streaming, digital content, participation features, clip submissions, validations, and other tools related to the project, according to the selected plan and the technical availability of the platform.
Xovi will make reasonable efforts to keep the service available and functional. However, service availability may depend on technical, operational, or third-party provider factors. Therefore, Xovi does not guarantee uninterrupted availability, error-free operation, permanent continuity of the live stream, or specific results derived from conservation activities.
6. Intellectual property
The trademarks, names, logos, design, interface, texts, graphics, audiovisual material, software, documentation, and other elements related to Xovi, AxoloDAO, and BioMuseo Xolotlcalli belong to their respective owners.
Use of the service does not transfer any intellectual property rights over those elements to users. It is not permitted to copy, modify, distribute, reproduce, commercially exploit, register, sublicense, or otherwise misuse the elements of the service without the prior and express authorization of the corresponding rights holder.
7. Conduct and suspension
By using Xovi, you agree not to send spam, illegal, malicious, misleading, discriminatory, threatening, or harassing content, content that infringes third-party rights, or content that affects the operation, security, integrity, or availability of the service.
You also agree not to improperly manipulate participation systems, validations, clips, accounts, wallets, payments, metrics, rewards, or any technical function of the service.
Xovi may suspend, limit, or terminate access to accounts that breach these terms, engage in fraudulent activities, misuse the service, or create legal, technical, operational, or security risks for Xovi, AxoloDAO, BioMuseo Xolotlcalli, other users, or third parties.
Suspension, limitation, or termination of access does not automatically create a right to a refund. Refunds, when applicable, will be reviewed in accordance with the Refund policy and applicable law.
8. Limitation of liability
Xovi is offered as a digital subscription service for observing and studying the axolotls. Xovi will make reasonable efforts to keep the service available and functional; however, to the extent permitted by applicable law, it will not be responsible for technical interruptions, failures of third-party providers, connection errors, maintenance, loss of access due to causes beyond Xovi's control, blockchain network errors, operations confirmed by the user on an incorrect network or address, or for specific results derived from conservation activities.
Nothing in these terms limits non-waivable rights that consumers may have under applicable law, nor does it exclude liability where such liability cannot be legally excluded.
9. Links, providers, and external services
The service may depend on external providers such as Stripe, hosting services, databases, streaming platforms, wallets, blockchain networks, or other technology services. Use of those services may be subject to their own terms, policies, and conditions.
10. Applicable law and disputes
These terms are governed by the laws of the United Mexican States. Any dispute related to the use of Xovi will be handled in accordance with applicable law and before the competent authorities or courts.
The foregoing does not limit any rights that users or consumers may have under applicable law, including any applicable attention, conciliation, or complaint mechanisms.
11. Changes to these terms
Xovi may update these terms to reflect operational, legal, technical, or commercial changes to the service. Any modification will be published on this same page, indicating the date of the last update. When the change is relevant to users, they will be informed through the available contact channels.
If you do not agree with the updated terms, you may stop using the service or cancel your subscription through the available mechanisms. Continued use of the service after the changes take effect implies acceptance of the updated terms, unless applicable law requires a different form of consent.
12. Contact
For questions about these terms, you may email hola@axolodao.org.